How much does it cost?
Shiprack is a free product meant to be used on iPhone and Android smartphones. It is ad-supported which helps pay for the engineering costs involved in support and development.
Which phones are supported?
Shiprack is supported on smartphones with Android 2.1 or higher, and iPhones with iOS 5.1 and higher. If you don't know what version of Android or iOS your smartphone has, please feel free to contact support with the specific manufacturer and model of your phone. Or, better yet - try it out - its free.
Which shipping carriers are recognized by Shiprack?
Please note that when adding a new tracking number, you don't specify any shipping carriers. Our servers can detect the associated shipping carrier from the tracking number, as long it is supported by us. Among the majors in United States, UPS, FedEx and US Postal Service are supported. Also supported are some smaller carriers used by Amazon.com and other online retailers - Ensenda, Lasership, A-1 International, OnTrac, Prestige and Streamlite. Among other global carriers, we also support DHL Express and DHL Global Mail. FedEx uses USPS for final deliveries sometimes, under the brand FedEx Smartpost. We support that as well. Similarly, UPS Mail Innovations is supported too. Among the UK carriers, we support UK Home Delivery Network, ParcelForce and Royal Mail. Australian carriers supported are Australia Post and Toll Couriers. Canadian carriers supported are Purolator, and Canda Post. Additionally, we offer limited support for Hong Kong Post, China Post Express Mail.
Why does the app ask for "Google Accounts" permission when installed?
We use the name of your google account (your gmail address) to maintain the list of shipments you wish to track. When these shipments' status changes, the app notifies you through Android Push Notifications. In order to enable this feature, we need to be able to securely identify who is accessing our servers. We wouldn't want some other user to be able to access the list of your shipments. This "Google Accounts" permission enables us to keep your data secure. It becomes available to our servers in the form of a "cookie", and does not give us any access to any information you own through Google's services such as Gmail, Google Maps, etc.
How do I report problems?
We welcome all your comments, concerns, bug-reports, etc. We will do our best to solve any problems you encounter while using Shiprack. Please send us an email at email@example.com
Copyright © 2012 Rishi R. Arora & Nitin Jain